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Simple answers to frequent questions

Frequently asked questions
What would you like to know?

Still have questions? We've got answers. Email us or give us a call.

  • Do you accept insurance?

    We do accept HSA/FSA cards for massage services, but we do not accept traditional medical insurance as payment. You are responsible for the eligibility of the services. 

  • What time should I arrive for my appointment?

    We recommend that you arrive five minutes prior to your scheduled appointment to relax and prepare for your treatment.  

  • What happens if I'm late to my appointment?

    Arriving late will deprive you precious minutes of your spa treatment so our next client isn't delayed. All late guests will be charged for the full treatment time of their scheduled appointment. 

  • What if I need to cancel or reschedule my appointment?

    Treatment times are reserved especially for you. If you need to cancel or reschedule, please do so by calling us at least 24 hours prior to your appointment. Cancellations may not be made via email. Failure to cancel in time will result in a 50%-100% charge of your total service(s). 

  • What if I don't show up for my appointment?

    All no shows will be charged 100% of their scheduled service(s).  We have reserved your time and your therapist is waiting just for you.

  • Why do you ask for my credit card number when scheduling an appointment?

    We require a credit card to reserve appointments in order to prevent no-shows and same day cancellations. Feel confident that your credit card is safe and will not be unnecessarily charged. Once your credit card is entered into our secure scheduling system we are no longer able to see the complete credit card number.  

  • I lost my gift certificate, what do I do?

    Unfortunately once a gift certificate has been lost or used by somebody else we cannot replace it.

  • What happens to my voucher if it expired?

    Urban Bliss Inc. has never participated with any coupon company.  We do not offer Groupon, Living Social, or Amazon specials.  We offer great everyday low voucher needed.

  • Can I keep my phone on during my service?

    Urban Bliss is a place of tranquility. Please refrain from loud conversation and noise. Please turn OFF your cell phone or set it on SILENT or VIBRATE.  Answering your phone does not pause your service and your schedule service will not be extended to accommodate your phone call. (Keep in mind the same rule applies to using the restroom during your scheduled service.) 

  • Should I tip my therapist and if so how much?

    Gratuity in greatly appreciated and shows your therapist how much you enjoyed your service. Since you asked, Industry Standard -Fair $15 -Good $20 -Excellent $25, but is at your discretion.

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